Refund policy

Returns:

As our garments are made-to-order, we do not offer refunds for change of mind or order cancelations.

We only accept refunds on items deemed faulty upon approved eligibility. Request must be made via email within 7 days of receiving your order. An investigation will be opened into any faulty garments before they are returned. Items must be returned in original condition. Returns must be shipped within 7 days of authorisation. Shipping costs will be the responsibility of the customer.

Please note, the return must be in the same condition that it arrived in:

Unworn or unused, with original tags attached, shipped inside original packaging.

We cannot accept a return in garment has been altered in anyway or have incurred any marks, stains or makeup stains.

You’ll also need the receipt or proof of purchase.

Refunds are only available for faulty or damaged items. Alternatively, faulty or damaged items are eligible for a store credit. International orders are eligible for store credit only.

Please Contact Hello@sophisce.com to start your return processing. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@sophisce.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@sophisce.com. 

 

Exchanges:

If your order doesn’t fit and you’d like to swap we offer size exchanges or store credit.

Request must be made via email within 14 days of receiving your order. Items must be returned in original condition. Returns must be shipped within 7 days of authorisation. Shipping costs will be the responsibility of the customer.

Please note, the return must be in the same condition that it arrived in:

Unworn or unused, with the original tags attached, shipped inside original packaging.

We cannot accept a return if a garment has been altered in anyway or have incurred any marks, stains or make up stains.

You’ll need the receipt or proof of purchase.

All Size exchanges are limited to one swap per order.

Once your item has been received your return for credit will be processed or your exchange will be shipped.

Please note as we are Made-to-order there may be a waiting period for your size exchange before the order is shipped.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@sophisce.com.