Customer Care
Shipping:
As our garments are Made-to-order, please allow 5-10 business days plus shipping for your order to be sewn and delivered. Due to the handmade nature of our slow fashion brand, this is just an estimate and time can vary. We strive to keep you updated on any changes to this timeframe. If you have any concerns or queries, please contact us via Info@sophisce.com
We are not responsible for lost packages
Returns:
As our garments are made-to-order, we do not offer refunds for change of mind or order cancelations.
We only accept refunds on items deemed faulty upon approved eligibility. Request must be made via email within 7 days of receiving your order. An investigation will be opened into any faulty garments before they are returned. Items must be returned in original condition. Returns must be shipped within 7 days of authorisation. Shipping costs will be the responsibility of the customer.
Please note, the return must be in the same condition that it arrived in:
Unworn or unused, with original tags attached, shipped inside original packaging.
We cannot accept a return in garment has been altered in anyway or have incurred any marks, stains or makeup stains.
You’ll also need the receipt or proof of purchase.
Refunds are only available for faulty or damaged items. Alternatively, faulty or damaged items are eligible for a store credit. International orders are eligible for store credit only.
Please Contact Info@sophisce.com to start your return processing.
Exchanges:
If your order doesn’t fit and you’d like to swap we offer size exchanges or store credit.
Request must be made via email within 14 days of receiving your order. Items must be returned in original condition. Returns must be shipped within 7 days of authorisation. Shipping costs will be the responsibility of the customer.
Please note, the return must be in the same condition that it arrived in:
Unworn or unused, with the original tags attached, shipped inside original packaging.
We cannot accept a return if a garment has been altered in anyway or have incurred any marks, stains or make up stains.
You’ll need the receipt or proof of purchase.
All Size exchanges are limited to one swap per order.
Once your item has been received your return for credit will be processed or your exchange will be shipped.
Please note as we are Made-to-order there may be a waiting period for your size exchange before the order is shipped.